TERMS &CONDITIONS

1. About Us

URBANZORA is an online fashion store offering a curated collection of women’s western dresses and fashion apparel. Our goal is to provide stylish, high-quality products with a secure and enjoyable shopping experience.

2. Acceptance of Terms

By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Eligibility

To purchase from our website, you must:

  • Be at least 18 years old, or use the website under the supervision of a parent or legal guardian.

  • Provide accurate and complete personal information during checkout.

  • Use the website only for lawful purposes.

4. Products & Availability

We strive to display product images, descriptions, colors, and sizes as accurately as possible. However:

  • Actual product colors may vary depending on your device’s display.

  • Product availability may change without prior notice.

  • We reserve the right to discontinue or modify products at any time.

5. Pricing

  • All prices are listed in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Applicable taxes, if any, will be included or displayed during checkout.

  • We reserve the right to correct pricing errors at any time.

6. Orders

After placing an order:

  • You will receive an order confirmation email.

  • Order confirmation does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order due to stock issues, pricing errors, suspected fraud, or other unforeseen circumstances.

If your order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

7. Payment

We accept secure payment methods available during checkout, including:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Cash on Delivery (where available)

Payments are processed through trusted payment gateways. We do not store your complete payment information.

8. Shipping & Delivery

We aim to dispatch orders promptly.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Other unforeseen circumstances

Delivery dates are estimates and are not guaranteed.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers are encouraged to read the policy carefully before placing an order.

Returned products must be unused, unwashed, and in their original packaging with all tags attached.

10. Account Responsibility

If you create an account with us:

  • Keep your login credentials secure.

  • You are responsible for all activities under your account.

  • Notify us immediately if you suspect unauthorized access.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Images

  • Graphics

  • Product descriptions

  • Website design

  • Text

  • Icons

is the property of URBANZORA or its licensors and is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or republished without prior written permission.

12. Prohibited Activities

You agree not to:

  • Use the website for illegal or fraudulent purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or viruses.

  • Interfere with website functionality.

  • Copy or exploit website content without permission.

  • Misrepresent your identity.

13. User Content

If you submit reviews, comments, photos, or other content:

  • You grant URBANZORA a non-exclusive, royalty-free license to use, display, and publish such content.

  • You confirm that your content does not violate any third-party rights or applicable laws.

  • We reserve the right to remove inappropriate or offensive content.

14. Limitation of Liability

To the fullest extent permitted by law, URBANZORA shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delays caused by third-party courier services.

  • Technical issues beyond our control.

  • Website interruptions or temporary unavailability.

Our total liability shall not exceed the amount paid for the purchased product.

15. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices, or services provided by those websites.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us:

Website: https://urbanzora.in

Email: simran89567@gmail.com

We aim to respond to all customer inquiries as quickly as possible.